FAQ - Frequently Asked Questions

BY THE WAY, WHO ARE YOU ?

We introduce you to almost all the farmers together on the page “Our team”.

WHERE THE HELL DID I PUT MY CART ?

You can find your shopping cart on the top right corner of your screen. It's the little white bag. Click on it to check that all the Josettes you wanted for your toes, your family's or friends' are all in it! A footsie should not get helpless with the sad old socks lying around in his drawer.

WHY DOES JOSETTE & TIC DELIVER SO FAST?

A Josette is much more than just comfort at the tip of your toes. It is a vital need.

WHO WILL PREPARE MY ORDER?

Our 3 farmers working in our Dinard Josettes’ farm, in France. They will lovingly wrap them in a pretty cardboard envelope if it is a small need for Josettes or in tissue paper and cardboard if it is a bigger need of Josettes.  They will be accompanied with a sticker to stick for your scooter, diary or laptop. The toilet seat is DEFINITELY not an option.

WHY ARE OUR SOCKS SO ENJOYABLE ?

Because they are produced with great care, they are packaged with love and we do ensure that the shipment is carried out in the best conditions. In addition to all this, our very fancy Josettes are made of Oeko Tex 100 certified cotton, which authenticates production qualities that respect bothpeople and environment.

I HESITATE BETWEEN SHORT, MEDIUM AND KNEE SOCKS, WHAT DOES THAT MEAN?

The short Josette is ankle high, it is short enough to be discreet with sneakers but high enough not to spin and roll up into a ball under the heel. Fortunately, because this is really too annoying.

As for medium Josettes, stand on yourtiptoes and admire the shape of your calf, which ends in a pretty line (more or less clear depending on whether or not you are a cyclist). Well, the medium Josette reaches about that height.

As for the knee one, with all due respect to Coco Chanel, it does not hide the knee but elegantly borders it under its lower line. Let's just say they’re teasing the underside of your kneecap.

IF FOR A GIFT, DO NOT FORGET NOT TO PUT THE INVOICE INSIDE PLEASE !

Unless you expressly request it, no invoice is attached to the package, your invoice is sent by email. It's more ecological and it prevents Auntie Germaine from knowing how much her birthday gift cost you.

WELL! IT'S NOT AT ALL THE GREEN I WANTED, IT'S A SHADE LIGHTER THAN THE ONE OF MY WEDDING ASCOT, IT'S GOING TO RUIN THE PARTY, WHAT CAN I DO?

Don't worry, you didn't wear the Josettes and their packaging is intact, right? Send it back to us and we'll refund your very fancy Josettes or exchange them for those of your choice, because after all these Grand Bleusocks would really suit the wedding announcement.

WHY OFFER SCHOOL UNIFORMS?

Josette & Tic is convinced that education is the best value to develop South-East Asia. Providing school uniforms for children allows them to contemplate a decent future.

WHY DON'T WE EVER TALK ABOUT TIC?

We don't really know who Tic is. Some say he's Josettes' cousin, others say it's a rather questionable affair, but you can be sure we're investigating on the case.

I CAN'T PAY AND I HAVE THE IMPRESSION YOU DON'T GET MY ORDER

Contact us, we take care of everything!

+33 (0)9 83 82 82 21 30 during the farms' opening hours or by sending us a sweet missive at contact@josette-tic.com

WHY IS THE SKY BLUE?

Some will tell you that it is the sunlight scattering through the atmosphere, but we can assure you that this is not the case. It is a phenomenon of reflection of our Sacre Bleu Josette in the atmosphere and it gives this pretty blue color.

THAT'S ALL VERY NICE, BUT IT DOESN'T ANSWER MY QUESTION, HOW DO I DO ?

You can call us on +33 9 83 82 21 30, Adrien’s and Elsa’s sweet voices will be delighted to answer your many questions when the farm is open. Alternatively, you can chat with us via the small tab at the right bottom corner of your screen. You can also send us an email to contact@josette-tic.com. I promise, it's not a fake mailbox, we receive them immediately on our mailbox and we answer really quickly.