Terms and conditions

Contact Customer Service: or contact@josette-tic.com (Tuesday to Saturday)


This site is edited by POULET VINAIGRETTE, SARL with a capital of 100 euros. The head office is located at 28 chaussée du Sillon, 35400 SAINT MALO, registered with the RCS (Company register) of Saint Malo under SIRET n° 79973435500024, intracommunity VAT number FR 50 534685482. The site host is OVH, 2 rue Kellermann - 59100 Roubaix - France. The Director of the publication of this website www.josette-tic.com is Adrien BISCHOFF. All orders placed on the site are subject to these general terms and conditions of sale. POULET VINAIGRETTE reserves the right to adapt or modify these terms and conditions at any time, the version of the general terms and conditions applicable to any transaction being the one appearing online on the website wwww.josette-tic.com at the time of the order.


In order to place an order, Internet users will be able to select one or more items and add them to their shopping cart. When their order is complete, they will be able to get access to their shopping cart by clicking on the button provided for this purpose. By consulting their shopping cart, members will be able to check the number and nature of the items they have chosen and will be able to check their unit price as well as the overall price of the order. They will have the possibility to remove one or more objects from their shopping cart. As soon as they are connected or after they have completed the form perfectly, customers will be asked to check or modify their delivery and invoicing details, to choose the delivery method, and then will be invited to make their payment by being redirected for this purpose on the secure payment interface. JOSETTE & TIC will refuse any order from a customer with whom there is a dispute or incident relating to the payment of a previous order or who contravenes the provisions hereof. Once payment has been received, Josette & Tic undertakes to send the customer an e-mail summarising the order (products, prices, availability of products, quantity, etc.) and confirming the processing of the order and the delivery of the products. To this end, the customer formally accepts the use of electronic mail for confirmation by JOSETTE & TIC of the content of his order.


The prices of the products are indicated in euros, all taxes included, excluding shipping costs. The total price of the order (including shipping costs) is indicated in the shopping cart. POULET VINAIGRETTE reserves the right to change its prices at any time. However, the products will be invoiced on the basis of the rates in effect at the time the order is placed.


Products are payable on the day of the actual order. Payment for purchases is made by credit card or cheque. When paying by credit card, Customers get access to a dedicated area provided by the POULET VINAIGRETTE banking establishment, which ensures the security and registration of the payment order. In this respect, Customers expressly acknowledge that the communication of their credit card number to the banking institution constitutes authorization to debit their account up to the amount of the products ordered. The data recorded and stored by POULET VINAIGRETTE constitutes proof of the order and all past transactions. The data recorded by the payment system constitutes proof of financial transactions.


Delivery is made to the delivery address indicated by customers, it being specified that this must be the residence address of the customer or any other natural person of his choice. The items visible on the site are available while stocks last. The validity period of the offers and the price is guaranteed within 8 days. In the event of a debit or collection for an unavailable item, POULET VINAIGRETTE undertakes to offer a credit note or refund customers within 15 days. POULET VINAIGRETTE undertakes to notify by e-mail customers who have placed an order for an unavailable item. In order to meet these deadlines, customers must ensure that they have provided accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.). The times indicated are indicative times, corresponding to the average processing and delivery times. POULET VINAIGRETTE cannot be held responsible for the consequences due to a delay in delivery that is not its fault. In the event of damaged packages (already opened, missing products...), customers undertake to notify the carrier and POULET VINAIGRETTE, by any means, any reservations within 3 days of receipt of the product.


The individual customer of POULET VINAIGRETTE has a right of retraction, which he can exercise without cause within seven days from the delivery date of the order. This right of withdrawal will be exercised by returning the new products (in their original packaging, not worn, not washed) at its own expense, together with the order number to the following address: JOSETTE & TIC, 28 Chaussée du Sillon 35400 Saint-Malo, France.


Refunds of products in the case of the right of retraction or in case of non-conformity of the delivered product in relation to its description on the website www.josette-tic.com will be made by POULET VINAIGRETTE within a maximum period of 30 days after receipt of the products. The refund will be made according to the same method of payment chosen by the customer at the time of his order or by the delivery of a purchase order for a value equal to the totality of the order (including all taxes and one-way shipping costs).


Any order automatically implies the customer's acceptance of the general terms and conditions of sale. These general terms and conditions of sale are governed by French law. In the event of a dispute, the French courts shall have sole jurisdiction. In case of difficulty or complaint during an order, the customer can contact Customer Service to find an amicable solution. POULET VINAIGRETTE's customer service is available at the following email address: commande@josette-tic.com.


The information collected by POULET VINAIGRETTE during an order from the customer is necessary for the management of the transaction and for this purpose may be communicated in whole or partially to POULET VINAIGRETTE's service providers involved in the execution of the order. The customer is informed that the same personal data may also be collected by an organisation in charge of analysing orders and combating credit card fraud. In accordance with the law : Informatique et Libertés n°78-17 du 6 Janvier 1978, the customer has the right to access, rectify, oppose and delete data concerning him/her. To exercise this right, send an e-mail to commande@josette-tic.com.


Josette Games organised by POULET VINAIGRETTE are free and without obligation to purchase. They are open to anyone residing in metropolitan France or Corsica. The winners of the Josette Games are notified by an email that sends them their prizes in the form of a discount voucher or Josette & Tic gift voucher code. This one is valid once on the whole site, excluding promotion and not cumulable with other promotional offers. Excluding special operations, discount vouchers are valid for 3 months and gift vouchers for one year. If the amount of the gift voucher is greater than the value of customer's order, the balance will be deposited in his gift voucher account. It will be automatically proposed to him/her at the next order on the "Payment" page. If the amount of the gift certificate is less than the value of the order, customers must complete it by credit card. POULET VINAIGRETTE will not disclose the names and email addresses of participants under any circumstances. By entering their email address, participants automatically agree to receive the POULET VINAIGRETTE newsletter. POULET VINAIGRETTE reserves the right to postpone or cancel a game and cannot be held responsible for any problem that may arise during the duration of the operation.